GUARANTEE

We only sell high quality tattoo equipment and for that reason it is highly unlikely that you will experience any problems with our supplies.

In the unlikely event that you need to return a product, we offer a full 14-day money-back guarantee on all returned products, remaining in the same condition in which you received the products.

Any product that is returned and that is not in the original conditions in which it was sent, may be subject to a 10% packaging cost or, in some cases, we may refuse to refund the amount of the order. In these cases, it will be the customer’s responsibility to agree to collect the order directly with us or to pay the shipping costs in order to be able to receive it again.

Any returnable items that appear to be defective and are still under warranty may be returned to us for inspection. If a fault is confirmed, we will attempt to repair the item. If a repair is not possible, we will provide a replacement. It is the customer’s responsibility to properly pack the products so that they reach us safely. We also recommend that the products are returned using a secure service that includes tracking of the order. Once we receive your products and analyze them, if there is no defect, and it was simply a case of poor resolution of problems on the part of the customer, it is the responsibility of the customer to collect the product or pay the shipping costs again so that it is sent to you. resent.

If the return is confirmed as defective, we will refund the shipping costs that the customer has assumed while we receive proof of the customer’s return costs.

In all cases, please contact us first so that we can advise you on how to proceed.